EarthLink Internet Review: A Decent Option

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The main positives found during Earthlink’s internet review were the lack of data caps, speeds of up to 1GB, and several different plans to choose from. Plus, the faster plans were significantly cheaper compared to other major service providers.

Like most providers, however, the company does not offer service in all parts of the country. Even in states where the service is advertised, not all cities are covered. And even in the cities that list the services, some addresses do not offer service. But if you contact customer support, a technician can run a test to tell you what’s available in your area within minutes.

Overall, EarthLink seems like a decent ISP option, depending on where you live and what types of speeds you are looking for.

EarthLink Internet overview

In general, EarthLink internet reviews are a bit mixed. Although the company has a decent B rating with the Better Business Bureau, a quick search of the company’s complaints reveals a decent-sized list of unhappy customers. While it’s common to see polarized reviews that only show exaggerated good or bad experiences, this should always be taken note of.

In addition, the number of states served is a bit misleading. While the company has active pages for 47 of the 50 states, that doesn’t mean there is comprehensive statewide coverage. In fact, in many states, you have a hard time finding cities that offer service, even if the page claims the service in the state.

Advantages:

  • Fast internet speeds: Solutions for residential and business customers looking for fast internet speeds
  • Customizable packages: Customizable packages and no teaser rates, guaranteeing no billing surprises down the line
  • No data cap: No data limits or limitation based on data usage

The inconvenients:

  • Service is not available in all states
  • Service is not available in all cities in the states served
  • Low-speed plans are more expensive than some competitors

Availablity

EarthLink Internet Plans and Rates

Plan

Download speed

Price

Number of devices supported

1

10 Mbps

$ 49.95

N / A

2

30 Mbps

$ 59.95

N / A

3

80 Mbps

$ 69.95

N / A

4

100 Mbps

$ 79.95

N / A

5

200 Mbps

$ 89.95

N / A

6

1000 Mbps

$ 99.95

N / A

* Data exact as of 09/21/2020

EarthLink speeds and data caps

Plan

Download speed

Download speed

Data limit

1

Not listed

10 Mbps

No plug

2

Not listed

30 Mbps

No plug

3

Not listed

80 Mbps

No plug

4

Not listed

100 Mbps

No plug

5

Not listed

200 Mbps

No plug

6

Not listed

1000 Mbps

No plug

* Date in effect on 09/21/2020

EarthLink Estimated Speeds

When it comes to EarthLink internet speeds, your options are highly dependent on where you live. In some areas, you can get up to 1000 Mbps, which is comparable to the “Gig” Internet speed options advertised by many companies. While EarthLink is very open about download speeds, you won’t find any download speeds listed for any of the available plans, which is not ideal.

Overall, the fastest plans are on par with the rest of the industry. For people who want to save on internet costs and don’t need a lot of speed, it’s nice to see slower plans available. But the higher-level options aren’t available everywhere, which is disappointing.

Data Limits

One good thing to see in EarthLink reviews is that the company doesn’t have a data cap on any of the accounts. Plus, there’s no limit on accounts, reducing speeds for heavy data users. Of everything we looked at in the review, EarthLink’s data policy was the highlight.

Our choices for the EarthLink Internet package

  • 1000 Mbps plan: Ideal for gamers and video streaming
  • 100Mbps plan: Best intermediate option

Highlights of EarthLink on the Internet

Contracts and fees

The EarthLink website does not detail the minimum contract length. Additionally, you will need to go through a thorough service check and pre-register with the company’s customer support to find out what contracting options are available in your area. Based on past reviews and the lack of publicity for monthly plans, it’s safer to assume that most geographies require a service contract of at least one year.

To learn more about the true cost of Internet service, be sure to check out the guides on Hidden Costs and Calculating the Cost of an ISP.

Notable costs:

  • Early Termination Fees: If you cancel your service early, you may be subject to the fees described in your service contract.
  • Variable Equipment Fees: Those requiring a modem or other Internet service devices are available from the company for an additional fee.

Customer service

While reviews on the internet can be polarized, a quick glance at the BBB complaints website showed several recent customer issues on a myriad of different issues. However, it appears the company is active on the forum and has responded to every complaint by attempting to rectify the situation.

If you need help as an EarthLink customer, there are several useful ways to get help. EarthLink provides 24/7 phone support, live online chat, and helpful FAQs and self-help guides to help you resolve common issues.

Additional features

You can get some nice extra features with your plan. These include up to eight traditional email addresses, up to 10 anonymous email addresses, automatic virus protection, spam protection, and a customizable internet homepage to enhance your overall experience.

Is EarthLink Internet good?

Answering the question of whether EarthLink Internet is good depends on what you are looking for. For customers looking for the fastest Internet, the company is up to the task. Speeds are available up to 1 GB (1000 Mbps), and the associated price in verified areas is competitive with other major providers.

However, EarthLink’s internet plans don’t look as good at slower speeds. Other providers offer similar or cheaper plans for the same speeds.

The company also offers a host of additional services that can be useful to businesses. These include things like website design, custom branding, reputation management, and free business listings. While you might be better off sourcing these services individually from a service company, the options are there if you are looking for a true one-stop-shop.

What is the best EarthLink plan and how much does it cost?

The best plan available from EarthLink is the HyperLink plan (1000 Mbps). With speeds comparable to other companies’ “Gig” plans, you can get blazingly fast download speeds for under $ 100.

Where is EarthLink available?

EarthLink advertises services in 47 states in the United States. While it might sound awesome at first glance, it doesn’t mean comprehensive coverage in every state. In fact, in some of the states where the service is advertised, it’s difficult to find cities that currently offer coverage.

Additionally, a spot check of some of the advertised cities showed addresses without coverage.

What is EarthLink HyperLink Internet?

EarthLink Internet HyperLink is the company’s fastest Internet plan. With download speeds of up to 1000 Mbps (1 GB), the Internet plan is on par with the fastest options from other major providers.

The HyperLink plan can be a great option for people who use a lot of bandwidth.

EarthLink DSL Internet is cable or fiber?

EarthLink offers dial-up service, DSL service, and fiber-optic Internet connections. The types of services offered vary by location, and you will need to contact the company’s support team to see what types of internet (if any) are available in your area.

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