MONTREAL, Sep 20, 2021 (GLOBE NEWSWIRE) – Coveo, a leader in relevance platforms that transform search, recommendation and personalization in digital experiences, is proud to share that over the past 8 years, 100% of Coveo reviews on the Salesforce AppExchange received a 5-star rating.
Coveo enhances and extends the Salesforce ecosystem using artificial intelligence (AI) and machine learning (ML) with content from virtually anywhere in the business, helping to make every customer search interaction, d more valuable employee and partner – from increased business engagement and conversion to improve self-service success and competence.
Coveo celebrates 8 years of partnership with Salesforce, with exclusive 5-star ratings on the Salesforce AppExchange.
Coveo supports hundreds of leading global brands across multiple clouds, including Service Cloud, Experience Cloud, Sales Cloud, Commerce Cloud, and Platform.
âCoveo has been instrumental in helping us work to provide the best experience for our users. It makes it easy to bring together content from many sources and distribute it in one place. Built-in machine learning kept us hands-off on optimizing the search experience, and analytics make it easy to identify customer trends. Highly recommend! “- Kerri Rogers, Program Manager at Ultimate Kronos Group (UKG)
âCoveo is a very powerful tool that allows us to bring together many disparate resources in one place. This has enabled frictionless access to knowledge, which means we can go faster, learn faster, and solve better. – Chris Jones, Application Support Manager at Medallia
âI highly recommend this tool to improve the customer and employee experience by reducing the effort required to find a relevant answer to increasingly complex questions. – Laura Poertner, Director of Knowledge Services at F5 Networks
Improve the 360 ââcustomer journey
âCoveo improves the Customer 360 journey by connecting multi-cloud and multiple industry experiences to help deliver better time to value, increased customer satisfaction, and improved employee and customer retention across departments, the workplace and the trade, âsaid Sawan Deshpande, general manager of services and the workplace. to CovÃ©o.
Coveo continues to strengthen its partnership with Salesforce with deeper technical integrations, common customer success, and new innovations.
Coveo recently announced new Salesforce features:
- Complete personalized agent search: a full customizable search page that adapts to each agent and offers a powerful search experience with advanced facets and customization capabilities. This capability was built using Salesforce’s latest Lightning Web Runtime framework, making Coveo one of the first ISV partners. to take advantage of LWRs.
- New Slack connector: Enables contact center agents to access Slack conversations and files when they search Salesforce. This connector includes hybrid indexing, a rich dataset that unlocks new relevance features, and users can choose which users or channels to index. Agents can now enjoy case swarm conversations without leaving their workspace.
- Smart snippets: offers quick answers right in search results, without the need to click on content
- New generation case deviation: Guides clients through the case submission process and offers AI-based recommendations for case classification and case resolution content
Salesforce uses Coveo
Salesforce is also a Coveo customer and uses Coveo to power research, recommendations, and customizations using Coveo in nine different use cases, both internally and externally. Salesforce uses Coveo’s AI capabilities to generate predictive personalized journeys and to connect the dots between interactions across different channels. Salesforce leverages the Coveo Platform to power AppExchange research and uses Coveo machine learning suggestions on the Salesforce Trailhead website, blog, and training portal where it recommends training courses and badges. Additionally, Coveo is used to power AskBlaze bots and Trailblazer help, as well as to support their contact center agents in Service Cloud, in Customer 360 app help, and in Tableau and Mulesoft.
Case study testimonials
Click here to see how Hewlett Packard Enterprise is innovating customer experiences with Coveo on their Salesforce Service Cloud.
Click here to hear how Coveo and how customers, including Salesforce, are using our industry-leading AI-powered relevance platform to drive relevance.
For more information visit www.coveo.com or consult the Salesforce AppExchange List
We believe relevance is key to winning in the new digital experience economy. Coveo is an industry-leading AI-driven relevance platform. We aim to enable our customers to deliver the relevant experiences that we believe people expect in the new digital economy. Our native multi-tenant SaaS platform injects search, recommendation and personalization solutions into digital experiences.
We provide solutions for e-commerce, service, website and workplace applications. Our solutions are designed to deliver tangible value to our customers by helping to drive revenue growth, reduce customer support costs, increase customer satisfaction and website engagement, and improve skills and employee satisfaction.
Our AI powers meaningful interactions for hundreds of the world’s most innovative brands and is supported by a vast network of global systems integrators and implementation partners. Coveo is ranked # 6 by Salesforce among its Top 25 Global Technology Partners. Coveo was named a Leader in the Gartner Magic Quadrant for Insight Engines and named a Leader in The Forrester Wave â¢: Cognitive Search.
Coveo is a trademark of Coveo Solutions Inc.
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