Top 8 Ways to Fix Hyperlink Not Working in Microsoft Teams


Microsoft Teams allows users to create hyperlinks for files, meetings, and messages. You can open the more menu (represented by three dots) and select the copy link. Sometimes teams get stuck when creating a new link or the shared hyperlink does not work. If you are facing such issues, here are the ways to fix hyperlinks not working in Microsoft Teams.

You can also link to a specific channel and share via instant messaging apps. Users should open the link and check the content in Microsoft Teams. If a hyperlink is not working, use the tips below and fix the problem.

1. Keep Microsoft Teams in the background

Did you receive a Teams hyperlink on Skype or WhatsApp? When you click on the link, it opens in the Teams app. When Teams is not running in the background, hyperlinks may not open in the app.

Open Microsoft Teams on Windows or Mac, then use the hyperlink. On Windows, you can click the up arrow on the taskbar and make sure Teams is running in the background.

2. Use Microsoft Teams Web

When you open a Teams hyperlink, it first launches the default browser on your Windows or Mac and offers a popup to open the link in the native Teams app. For the best experience, you can stick with the native Teams app, but if the app doesn’t open, you can select “Use the web app instead” and prefer the Teams web version.

If this is your first time using the Teams web app, you will need to sign in with your Microsoft account details.

3. Open the Teams link in a new tab

If the Teams hyperlink doesn’t work in the browser, you can manually copy the link and paste it into the new tab to open it. Right-click on the received link and copy it. Open your favorite web browser on the desktop and paste the link in the address bar.

If you’re signed into the Teams web app, the link will open without any issues. If you haven’t, it will ask you to sign in with Microsoft account credentials.

4. Clear Teams app cache

Like other Windows apps, Teams collects cache data in the background to improve app load times and perform common tasks quickly. Cache of older teams can lead to annoying issues like teams not opening, screen sharing not working, hyperlink not working, etc. You need to clear Teams cache and try again.

Step 1: Close Microsoft Teams and press Ctrl + R keys to open the Run menu.

2nd step: Type %appdata%MicrosoftTeams in the box and press Enter.

Step 3: It will open the Microsoft Teams cache folder in the File Explorer app.

Step 4: Select all folders and delete them from your computer.

Try opening the hyperlink again and it should work as expected. Of course, you will notice that the links take a while to open and this will happen since you have deleted all the cache. Thus, your PC will collect a new batch of cache.

5. Log out and log back in

If there is an authentication problem with your Microsoft account in Teams, the hyperlink will not work. You need to sign out of Teams and sign back in.

Step 1: Open Microsoft Teams on the desktop.

2nd step: Select your profile picture at the top.

Step 3: Select Sign out and confirm your decision.

Step 4: Log in with the same account details and start using hyperlinks.

6. Ask the sender to share the link again

Maybe the sender didn’t share the full link and ended up pasting a partial one. If even a single character is missing from the hyperlink, the Teams app cannot open it. If you think this is the case, you will need to ask the sender to re-share a working link.

7. Forced Restart Teams

A few days ago we tried to generate a shareable link for a PDF file from the Teams channel. The software got stuck in generating the link. We force quit Teams and tried it again to fix the issue.

Step 1: Right-click on the Windows key and open Task Manager.

2nd step: Select Teams and press End task.

Open Teams and generate hyperlinks without any problem.

8. Update Teams

An outdated Microsoft Teams app on Windows or Mac can cause problems with hyperlinks. Open Teams and select the three-dot menu at the top. Click check for updates and install the latest version of Teams.

Use hyperlinks in Microsoft Teams

Hyperlinks that don’t work in Microsoft Teams can force you to use unorthodox methods to get the job done. You can find your ideal workflow in Teams using the solutions mentioned above. Which one worked for you? Or did you find a new one? Share it with others and with us in the comments.


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